Wallgreen Boots Alliance 

CCL covered all workshops presentations on customer site for Helix/ITSM, CMDB/Asset, reporting and integration

CCL managed data from Service Now application to the BMC Products through transformation processes and governance to allow business to operate for go live

CCL completed custom integration for internal signal sign on for 35000+ users & vendors to WBA Boots internal PING ID for secure authentication processes

CCL completed/ oversaw the complex web service integrations to WBA Boots vendors for external ticketing purposes.

CCL transitioned Asset data from Service Now into the Helix CMDB to allow CI data for integrations and ticketing

CCL managed the change approval process for WBA Boots change management team so change request would be approved quicker and seamlessly

CCL completed the UAT testing and deliverables required for WBA Boots to go live

CCL provided project documentation for the phase go live approach for each Helix application and for governance approval and sign off

CCL liaised with WBA USA companies to align technical and application processes for go live to improve service offering and cut costs