Service Transition

Service Transition builds and deploys new or modified services.

There a re a number of areas related to service transition these include the following processes:

Change Management

The objective of Change Management without disruption to other IT services.

Change Evaluation

The objective is to assess major Changes, like adding a new service offering or a change to an existing service.

Project Management (Transition Planning and Support)

Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.

Application Development

Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.

Release and Deployment Management

Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.

Service Validation and Testing

Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.

Service Asset and Configuration Management

Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.

Knowledge Management

Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.