VocaLink

CCL successfully built and delivered a full ITSM implementation within the project timeframe consisting of : 

• BMC Remedy Action Request Server
• BMC Service Desk
• BMC Change Management
• BMC Smart IT
• BMC Knowledge Management
• BMC Service Request Management
• BMC Service Level Management
• BMC My IT
• BMC Smart Reporting
• BMC Chat

CCL completed all workshops presentations for the various IT service management modules as well as integrations and reporting

CCL also introduce the change management approval processes and delivered auto assignment of incident tickets to improve service level agreements.  A number of reports had to be custom built to meet the business requirements.

This was a full-on installation and build across all IT service management module, which was completed within the project timeframe and budget. 

This was an on premise installation due to security requirements associated to the business.