IT Services

At CCL we will make sure that we provide a top level service for a minimum price, contact us or call us to find out. Information below relates to some of work we will do for you. 

CCL will worked directly with customers and staff at all levels on site or remotely to make sure all customers fulfilment and requirements are met at technical and business levels.

CCL will build and help implement planning of a project lifecycle stages based on prepare, plan, design, build, validate, deliver, transition, operate.

CCL will be responsible for managing, onsite & off shore, consultants and customer assigned staff during project lifecycle.

CCL staff can be and will be a point of contact for technical and processes IT solutions being implemented on customer premises or in a hosted cloud data center.

CCL support and managed service desk staff, change teams and other customers divisions to help them deliver the appropriate services to support their customers.

CCL will provide data cleansing to existing customer data into a format suitable for new applications to make sure they align with best practices and functionally of the new applications.

CCL will provide best practices associated to new solutions so users understand how to administer the applications.

CCL will provide project process presentation and reports to customer key stake holder and teams to reflect project timeline and issues that may arise during the projects.

CCL will successfully train users on applications and provided documentation in line with new business processes.

CCL have provided and have set up customer on BMC virtual demo cloud environments based on purchased applications for customer training purposes and access for users during project lifecycle.

CCL have provided hardware and software installations and builds, reviewing and resolving incident tickets, problem solving

CCL have presented BMC workshops and obtain customer requirements that would be reviewed and documented to provide best practice guidelines and improve service and cut costs.

CCL have built and transitioned all customer existing data into new BMC foundation formats to load into new environments for UAT testing and governance approval before transitioning to production for go live.

CCL have and will provided documentation at various project phases from prepare, plan, design, build, validate, deliver, transition, operate as well complex integrations for customer to review and sign off.

CCL will communicated to and guided staff on tasks to ensure they achieved the goals required to deliver requirements based on a statement of work.

CCL will  prepared additional Commitment Change Orders (CCO) to cover changes during a project lifecycle.

CCL will communicate the business values to senior management and worked directly with customers and staff at all levels on site or remotely to make sure all customers fulfilment and requirements are met at technical and business levels and within project timelines and costs.

CCL will and can be responsible for managing, onsite & off shore, consultants and customer assigned staff during project lifecycle.

CCL will be and can be a single point of contact for technical and processes for the IT solutions being implemented on customer premises or in a hosted cloud data center.

CCL have and will support and managed service desk staff, change teams and other customers divisions as well as helping them deliver the appropriate services to support their customers & stakeholders based on data provided by them.

CCL has assisted customers in providing a service resolution within the service level agreements that are in place as well as investigating and resolving tickets being raised due to an event. 

CCL will move clients from onsite applications to multi cloud environments cloud. 

CCL can set up customers using the IBM Watson Cognitive automation capabilities

CCL will set up IBM AI Software Chatbot for customers.

CCL will teach and implement customer staff to build dashboard and reports based on business requirements.