BMC Software

CLL worked directly with BMC customers all levels on site or remotely to make sure all customers fulfillment and requirements were met at technical and business levels and within project timelines and costs

CCL was responsible for managing, onsite customer staff & BMC off shore consultants during project lifecycles

CCL was the single point of contact for technical and processes in reference to the IT solutions being implemented on customer premises or in a hosted cloud data center.

CCL supported and managed service desk staff, change teams and other customers divisions as well as helping them deliver the appropriate services to support their customers

CCL carried out data cleansing of foundation data into a format suitable for new applications to make sure they align with best practices and functionally of the new applications

CCL would provide ITIL best practices associated to new solutions so users understood how to administer the applications

CCL provided project process presentations and reports to customer key stake holder and teams to reflect project timeline and issues that may arise during the projects

CCL successfully trained users on applications and provided documentation in line with new business processes

CCL can set up BMC BDC virtual demo cloud environments based on purchased applications for customer training purposes and access for users during project lifecycle

CCL also completed hardware and software installations and builds, reviewing and resolving incident tickets, problem solving

CCL presented workshops and obtain customer requirements that would be reviewed and documented to provide best practice guidelines and improve service and cut costs

CCL built and transitioned all customer existing data into new BMC foundation formats to load into new environments for UAT testing and governance approval before transitioning to production for go live

CCL provided documentation at various project phases from prepare, plan, design, build, validate, deliver, transition, operate as well complex integrations for customer to review and sign off

CCL would guide staff on tasks to ensure they achieved the goals required to deliver requirements based on a statement of work

CCL would prepared additional Commitment Change Orders (CCO) to cover changes during a project lifecycle for customer approval and sign off

CCL communicated the business values to senior management & stakeholders based on data provided by them