Skat

CCL worked directly with customers and staff at all levels on site or remotely to make sure all customers fulfilment and requirements were met at technical and business levels and within project timelines and costs

CCL was responsible for managing, onsite & off shore, consultants and customer assigned staff during project entire lifecycle 

CCL was the single point of contact for technical and processes IT solutions being implemented for the brand new hosted solution.

CCL provide supported and managed service desk staff, change teams and other customers divisions as well as helping them deliver the appropriate services to support their customers during the transition to the cloud environment.

CCL presented workshops IT service management workshop for BMC and provided best practice guidelines to improve services and cut costs.

CCL built and transitioned all customer existing data into new BMC foundation formats to load into new environments for UAT testing and governance approval before transitioning to production for go live.

CCL provided documentation at various project phases from prepare, plan, design, build, validate, deliver, transition, operate as well complex integrations for customer to review and sign off

CCL prepared all Commitment Change Orders (CCO) to cover changes during a project lifecycle.